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Refunds

return with refund within 30 days, the goods must be intact and not used, be careful not to soil the goods and not tear the label, in this case the cost of refunf will be add to the customer and the freight cost will be deducted from the amount of refund. Refund will be made within 10 days from receipt of the return with the transfer or retransfer mode on the same payment card.

return with credit (coupon) within 30 days, the goods must be intact and not used, be careful not to soil the goods and not tear the label, in which case the cost of the return will be charged to the customer and the cost of transportation will be deducted by the amount of the credit / coupon. The credit / coupon will be issued within 10 days from receipt of the return. The same in the future can not be converted into other form of repayment (eg on transfer or credit card)

Goods Exchange for wrong size or model within 30 days, the goods must be intact and not used, be careful not to soil the goods and not tear the label, in which case the delivery will be in charge to the customer who will pay directly to the courier at the time of withdrawal or by card on the site, while the delivery of new garnments will be behind postage contribution (to be refined)

Goods Exchange for manufacturing defect within 30 days, the goods must be intact and not used, be careful not to soil the goods and not tear the label, in which case the cost of the return and the shipment of the new article will be totally loading of IES.

All returns could have different packaging than those of expedition, but must have mandatorily the consignment note / transport document made that will be sent to the email address of the customer or on its account, which will have to print and attach to the package to enable IES and the customer traceability at any time.

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